SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Elite Products Gallery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://eliteproductsgallery.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love this wine opener. It's great for anyone who enjoys wine. It easily removes the cork and even has a container for the cork. I'd definitely recommend it.
I find this wine opener very helpful because opening wine bottles was hard for me before. It's strong, easy to use, and rechargeable. Plus, it comes with a stand.
I used to have a hard time opening wine bottles, but this electric wine opener makes it quick and easy. The instructions are clear and simple. No more struggles with broken corks.
I've given this as Christmas gifts before, and everyone loved it. The battery lasts a long time. I bought one for myself, and it's perfect. It's slim, doesn't take much space, and you can use it with one hand.
The difference with my old opener is the pretty blue light and a better cutter. It's nice to see the cork through the clear part and the blue light when charging. Happy with it.
As a senior lady, this cork remover is a huge help. It makes opening wine bottles easy. I've given it as gifts before and just got a new one to replace my old one.
The clear bottom lets me see how the opener aligns with the cork. I haven't used it much yet, so I'm not sure about the battery life.
This is my second Secura opener. The first one lasted for at least 100 bottles. It's worth the cost.
This device is fantastic and so simple to use. I love the blue light when it charges. I highly recommend it.
I'm very happy with this wine opener. It removes the cork quickly and then gets the cork out of the opener. I like the blue light that stays on.
After trying many openers, I like this one. It's easy to use, and the tip is sharp.
I used this once. I thought I would drink more wine, but I was wrong. Still, it worked well.
I ordered this because my mom has one and it's very easy to use. It holds a charge well and looks nice on the counter.
I love that it's rechargeable instead of needing batteries. Looks great on the counter.
I had one for years. This new one is a great replacement with an improved design and easy charging. The light is a nice touch.
I bought one for myself a year ago and loved it so much, I got one for my friend too. It's easy to use.
Works great, no problems with different wine bottle brands.
It's a great product. I've bought several as gifts. The charge lasts a long time and it's easy to use.
We've been looking for something that works on synthetic corks. This has been perfect for months. Can't wait to use it over the holidays.
We now have two of these. They have long battery life, are powerful enough for corks, and easy to use and store.